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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Louis Berwanger

April 21, 2025

5  out of  5
rating by Louis Berwanger
"Jarrod Furgason has provided our family with top tier service for many years. I am grateful for all of his insurance industry expertise. He is always professional and responsive to our insurance requirements. I would highly recommend this agent to anyone!"
We responded:
"Louis, your great feedback to our State Farm Agency is always appreciated. My team and I will continue to work hard to earn your business each day! - Jarrod"
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Jessica Ellis

April 14, 2025

5  out of  5
rating by Jessica Ellis
"Jarrod is an amazing Agent. I was switching agents as I moved from VA to WV and my current agent didn't insure WV. The first agent that I got when I moved to WV never reached out to me on my husband's license. Instead just canceled our policy without ever informing us. I reached out to Jarrod's office and was able to get it all taken care of and get my renters switched as well. On top of that, he was very hands on and in this day and age, it is nice to see the main guy be so hands on and not all about technology. So if you are looking for an agent within the WV area, please do yourself a favor and reach out to Jarrod and his team!"
We responded:
"Jessica, thank you for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! My team and I look forward to serving you and your family for a lifetime! - Jarrod "
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Chris Nelson

April 10, 2025

5  out of  5
rating by Chris Nelson
"Fast and friendly. Responds to emails even after hours. Rates are 1/2 or better than what Progressive offered."
We responded:
"Chris, thank you for your great feedback! I am so glad to hear you had a fast and friendly insurance experience. Going the extra mile is just part of how we take care of our customers. We appreciate you and are here whenever you need us! - Jarrod "
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Mariacruz Rivera

April 4, 2025

5  out of  5
rating by Mariacruz Rivera
"The most kind and friendly personal work there. You are made feel very welcome the second you walk in the door. They will help you get what you need. Great group of people."
We responded:
"Hello, It is always our mission to always provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Jarrod"
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Michele Burnsworth

March 31, 2025

5  out of  5
rating by Michele Burnsworth
"I slid into 1 of the only 3 trees in downtown Charleston on this last big snow and thankfully, I have Jarrod with State Farm! Jarrod has went above and beyond to make the whole repair situation go smoothly when issues arose with the other vendors involved. He made calls himself, even from his personal phone, and kept me in the loop to make sure I knew what the next move was and how it was being done. And made sure I did not go out of pocket or without a vehicle at any time. Take my advice, go to Jarrod Ferguson for your insurance needs. I'm sure thankful that "I went to Jarrod!""
We responded:
"Thank you for sharing, Michele. I am always here to help and offer any assistance you may need. - Jarrod"
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Mike Hollowell

January 10, 2025

5  out of  5
rating by Mike Hollowell
"Recently purchased a vehicle and needed to add it to to my insurance policy. Dylan was so helpful on the phone getting it added to my policy. I requested a printed insurance card for the car. He said he would have one for me when I could make it to the office. Dylan was very professional, knowledgeable and easy to talk with when we met in person the next day having all the documents I needed. He answered all my questions and was detailed with his answers wanting me to understand completely what my coverages were. What an enjoyable interaction. Jarrod the owner of the business came out to greet me asking how I was doing. He's a very real and caring person. At this office I feel like I'm a valued person that is going to be informed, educated and cared for. Not just a client a neighbor. Mike"
We responded:
"Mike, thank you for sharing your experience! We're so glad to hear that Dylan has been such a positive and helpful part of your service. His friendly attitude and willingness to assist are truly appreciated, and it's wonderful to know that he made you feel welcome. We’ll be sure to pass along your kind words to him. If you ever need anything else, don’t hesitate to reach out! - Jarrod "
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Kenneth Bohrer

November 21, 2024

5  out of  5
rating by Kenneth Bohrer
"Excellent service. And best of all I saved money!"
We responded:
"Kenneth, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Jarrod"
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Kassandra Almonte

October 9, 2024

5  out of  5
rating by Kassandra Almonte
"I recently had the pleasure of working with Yatna. They made the insurance process a walk in the park. Friendly, knowledgeable, and always ready to tackle my questions. I highly recommend them to anyone looking for an insurance agency that puts customers first!"
We responded:
"Kassandra, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Jarrod"
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Ana Almonte

October 9, 2024

5  out of  5
rating by Ana Almonte
"The best service I have received with any insurance company. Yatna explains everything in detail and ensures you know what you’re getting. I recommend this agency!"
We responded:
"Ana, serving our customers with the utmost time and attention is a number one priority at our State Farm Agency. We appreciate you! - Jarrod"
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Darlynnes Reyes

October 7, 2024

5  out of  5
rating by Darlynnes Reyes
"Ms. Almonte is very knowledgeable. Easy to talk to. Saved me a lot of money while discovering my needs."
We responded:
"Darlynnes, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! Thank you so much for the positive review. - Jarrod"
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Coach Sherman

June 17, 2024

5  out of  5
rating by Coach Sherman
"Have all my policies with State Farm."
We responded:
"Hello, we have very much enjoyed working with you! Thank you for sharing! - Jarrod"
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Megan Bowman

May 31, 2024

5  out of  5
rating by Megan Bowman
"We absolutely love State Farm! Being able to talk/ text the same person and get all the information right away and not being transferred to multiple people is so amazing!"
We responded:
"Megan, we’re so happy to see this wonderful feedback! Thank you for trusting our State Farm Agency each day! - Jarrod"
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Michael McDaniel

May 3, 2024

5  out of  5
rating by Michael McDaniel
"The scheduling and timing of this appointment was great. The scheduler was polite, personal, and professional (which in this age, refreshing). The technician was on time after a small timing conflict and was friendly and efficient. Made an extra effort to ensure the truck window frame was clean prior to fitting in the new class. This is the second time I have used this GLASS AMERICA company and the standards set by them is the highest I have experienced in 45 years."
We responded:
"Michael, I appreciate you allowing my team and I to provide you with an exceptional customer service experience! We will always be here to assist you! - Jarrod "
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Anna Pownall

May 3, 2024

5  out of  5
rating by Anna Pownall
"Beth and Jarod are both professional and prompt with answering any questions I have had. I highly recommend their office!"
We responded:
"Anna, thank you for sharing your experience with my team and I! We appreciate the kind review and recommendation, and will always be here for you in your time of need. - Jarrod "
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ronald wilson jr

May 2, 2024

5  out of  5
rating by ronald wilson jr
"Beth couldn’t have made this anymore easier for me. She went above and beyond making sure I was happy with all the coverages and payments. I will be recommending Beth and Jarrod to everyone I know."
We responded:
"Ronald, thank you for taking a moment to share your experience with us. We appreciate all feedback as we're always striving to go above and beyond for our customers! My team and I look forward to serving you and your family for a lifetime! - Jarrod "
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Nick Bartic

May 2, 2024

5  out of  5
rating by Nick Bartic
"Jarrod Furgason makes the stressful process of life insurance simple and straight forward. It can be an overwhelming concept, but Jarrod breaks down your options in a personable manner. I felt he genuinely cared for my comfort level in decision making from beginning to end. A true professional."
We responded:
"Nick, thank you so much for your kind words about my team and I. Your experience with our team is exactly what we strive for. Call us anytime. - Jarrod "
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Drew Kessler

February 8, 2024

5  out of  5
rating by Drew Kessler
"I recently switched to Jarrod and State Farm and have been thoroughly impressed with the savings I’ve achieved. Their customer service is top-notch, providing personalized and efficient support. The process of getting a quote and signing up was straightforward and transparent, revealing significant savings on my policy without compromising coverage. I highly recommend them to anyone looking to save money on insurance without sacrificing quality or service."
We responded:
"Drew, it was our pleasure helping with your insurance! My team and I will always be here for you if you need any guidance or have any questions. Thank you for your recommendation! - Jarrod"
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Jared Prickett

February 6, 2024

5  out of  5
rating by Jared Prickett
"Quality company and team. I would highly recommend this group for anyone shopping for insurance. They will definitely lead you in the right direction. Thanks again for all your help!!!"
We responded:
"Jared, my team and I are always thrilled to assist you with your insurance needs! Thank you for trusting us! - Jarrod"
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Frank Jr

January 18, 2024

5  out of  5
rating by Frank Jr
"What a breath of fresh air. Actually nice to find a place that knows what they are talking about. The kicker....saved me several hundred of dollars in the process. Highly recommend!"
We responded:
"Frank, we care for our customers deeply and we're proud to serve you each day. Please know we're here for you always and look forward to assisting you in the future. Thank you for your business. - Jarrod"
Profile photo of Olivia Ware

Olivia Ware

January 5, 2024

5  out of  5
rating by Olivia Ware
"Beth Pancione was wonderful to work with and very helpful with switching over my auto insurance coverage as well as getting my life insurance policy started! 10/10 recommend"
We responded:
"Olivia, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Jarrod"
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J S

December 15, 2023

5  out of  5
rating by J S
"This place is amazing. Beth Pancione was very helpful and had the answers I needed as I asked. The detail of her explanations made learning my policy and coverage information easy."
We responded:
"J S, I’m happy to hear we could provide you with a positive insurance experience. It is so important to understand your insurance coverage and my team strives to make sure that you do! Call us anytime. - Jarrod "
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ray white

November 16, 2023

5  out of  5
rating by ray white
"Jessica helped me save money she made the change very easy for me and it was a fast process She answered all my questions and put me at ease with making the change i had the same carrier for 20 years and was u sure of how to do make the change she did everything for me and now were working on life insurance I highly reccomeded her to my conworkers"
We responded:
"Ray, I’m grateful for our customers who share feedback with us! We will always try to provide you with the best customer service experience possible! We appreciate your business! - Jarrod"
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Doug Dusing

November 16, 2023

5  out of  5
rating by Doug Dusing
"Jarrod your team was awesome to work with. Plus saved a ton of money, had everything ready for me when I walked in."
We responded:
"Doug, our time with you has been a pleasure. Thank you for allowing us to serve your insurance needs. We appreciate you. - Jarrod"
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Taylor Barrett

October 25, 2023

5  out of  5
rating by Taylor Barrett
"Jarrod and his team are phenomenal! They answered all of my questions throughly and are extremely knowledgeable. Highly recommend them to anyone looking for car insurance, life insurance or a retirement plan! 😊"
We responded:
"Taylor, I’m so happy that our team has provided you with an enjoyable insurance experience. The best compliment my team and I can get is being recommended to others! My team and I are grateful for your business. - Jarrod "
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M Wilbur

September 19, 2023

5  out of  5
rating by M Wilbur
"Jarrod did an excellent job along with his staff. Very professional and great service from this State Farm location. It's comforting knowing my family assets are covered and reviewed by a professional that understands the importance."
We responded:
"Melisss, my team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Jarrod"